--- title: Trouble Logging In with the Magic Link? ✨ description: Troubleshoot login issues using the email magic link! Get quick video guides for web and mobile, and learn what information is needed to quickly resolve your account access problem. --- [Skip to content](https://support.haystackteam.com/en/trouble-logging-in-with-the-magic-link#main-content) [![Logo (Black Text)-1.svg\]](https://support.haystackteam.com/hubfs/Logo%20(Black%20Text)-1.svg)](https://support.haystackteam.com/en?hsLang=en) Open main navigation Close main navigation - [Contact Support](https://support.haystackteam.com/en/customer-support-submit-a-ticket) [Contact Support](https://support.haystackteam.com/en/customer-support-submit-a-ticket?hsLang=en) Hi there, how can we help? - There are no suggestions because the search field is empty. 1. [Help Desk](https://support.haystackteam.com/en?hsLang=en) 2. [Troubleshooting](https://support.haystackteam.com/en/troubleshooting?hsLang=en) 3. [Trouble Logging In](https://support.haystackteam.com/en/troubleshooting?hsLang=en#trouble-logging-in) # Trouble Logging In with the Magic Link? ✨ We are so sorry you're having trouble getting logged in—let's get to the bottom of this together. We'll have you signed into your account in no time! ### Step 1: Quick Troubleshooting Videos To start, take a quick look at these two videos from our team. They walk you through the exact steps for signing in using our easy **email magic link**! (Feel free to watch them at 2x speed for super-fast support!) - 💻 [**Logging Into Your Account with the Email Magic Link on a Web Browser**](https://www.loom.com/share/bbaf581bd4f94f788d9151df66a5fde6?sid=a7806115-9844-449f-81d3-cde4fa3f904c) - 📱 [**Logging Into Your Account with the Email Magic Link on a Mobile Device**](https://www.loom.com/share/7cc9bb7304a64c68b5c245c7086858e4?sid=224237bf-34db-4467-a32a-036459c8a909) --- ### Step 2: Still Stuck? We're Here to Help! 🦸‍♀️ If you're still having trouble after running through the steps above, we are here to jump in and solve it! 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