--- title: Not Receiving Haystack Emails? 📧 description: Troubleshoot why you're not receiving Haystack emails! Follow easy steps to check your spam and preferences, and learn the necessary details to provide your IT team for assistance. --- [Skip to content](https://support.haystackteam.com/en/not-receiving-haystack-emails-#main-content) [![Logo (Black Text)-1.svg\]](https://support.haystackteam.com/hubfs/Logo%20(Black%20Text)-1.svg)](https://support.haystackteam.com/en?hsLang=en) Open main navigation Close main navigation - [Contact Support](https://support.haystackteam.com/en/customer-support-submit-a-ticket) [Contact Support](https://support.haystackteam.com/en/customer-support-submit-a-ticket?hsLang=en) Hi there, how can we help? - There are no suggestions because the search field is empty. 1. [Help Desk](https://support.haystackteam.com/en?hsLang=en) 2. [Troubleshooting](https://support.haystackteam.com/en/troubleshooting?hsLang=en) 3. [Email Notification Issues](https://support.haystackteam.com/en/troubleshooting?hsLang=en#email-notification-issues) # Not Receiving Haystack Emails? 📧 #### We know how frustrating it is when you miss an important update. If you aren't receiving emails from your Haystack workspace, don't worry—let's walk through a few quick and easy troubleshooting steps to get your inbox flowing again! ### Step 1: Check Your Usual Spots First Sometimes, emails hide in common places! 1. **Check Your Spam or Junk Folder:** The first place to check is always your Spam or Junk folder. If you find a Haystack email there, mark it as "Not Spam" or "Not Junk" and consider adding the domain **@haystackteam.com** to your list of safe senders. 2. **Check Your Email Filters/Rules:** Have you set up any automatic rules in your email client (like Outlook or Gmail)? Double-check that you haven't accidentally created a rule that sends Haystack emails to an archive folder or another place you don't usually look. ### Step 2: Review Your Notification Preferences You might have accidentally turned off the notifications you were looking for! 1. Open your account menu in Haystack and go to **Preferences \> Notifications**. ![](https://support.haystackteam.com/hs-fs/hubfs/image-png-Oct-02-2025-07-33-55-9108-PM.png?width=355&height=654&name=image-png-Oct-02-2025-07-33-55-9108-PM.png) ![](https://support.haystackteam.com/hs-fs/hubfs/image-png-Oct-02-2025-07-35-28-4771-PM.png?width=299&height=254&name=image-png-Oct-02-2025-07-35-28-4771-PM.png) 2. Review your settings under the **Email** column to make sure they are set to **Instant**, **Daily**, or **Weekly** for the content you want to receive. 3. Click **Save** at the bottom of the page. ### Step 3: Contact Your Internal IT Team If the steps above don't work, the issue might be with your company's email system (like a firewall or safelist). - Reach out to your **internal IT team** or **company help desk** and ask them to **safelist** the Haystack email domain: **@haystackteam.com**. --- ### Still Having Trouble? Let Us Know! If you've gone through all these steps and are still not receiving your emails, please send a note back to us with the following details so we can investigate from our side: - The **email address** associated with your Haystack account. - The **exact date and time** (with time zone) of an email you know you should have received. - A confirmation that you have **checked your spam/junk folders.** - Confirmation that you have **reached out to your internal IT team.** Thanks so much for helping us troubleshoot! 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