--- title: New to Haystack? Start Here 👋 description: What is Haystack and why was I invited to it? --- [Skip to content](https://support.haystackteam.com/en/new-to-haystack-start-here-#main-content) [![Logo (Black Text)-1.svg\]](https://support.haystackteam.com/hubfs/Logo%20(Black%20Text)-1.svg)](https://support.haystackteam.com/en?hsLang=en) Open main navigation Close main navigation - [Contact Support](https://support.haystackteam.com/en/customer-support-submit-a-ticket) [Contact Support](https://support.haystackteam.com/en/customer-support-submit-a-ticket?hsLang=en) Hi there, how can we help? - There are no suggestions because the search field is empty. 1. [Help Desk](https://support.haystackteam.com/en?hsLang=en) 2. [Troubleshooting](https://support.haystackteam.com/en/troubleshooting?hsLang=en) 3. [Other](https://support.haystackteam.com/en/troubleshooting?hsLang=en#other) # New to Haystack? Start Here 👋 ## Welcome! If you got an email from Haystack, your company uses it as their employee hub: the place for company news, events, resources and finding coworkers. > **Who sets up my access?** > > Your company runs its own Haystack workspace, usually through HR, Internal Comms or IT. They add employees, decide who sees what, and manage groups and calendars. Haystack's Support team can't add accounts or change access without your company's admin, so they're always the fastest people to ask. > > **How do I sign in?** > > 1. Go to your company's workspace link. It looks like **yourcompany.haystack.so/login**. You'll find it in your invite email. > 2. Sign in with the button your company uses (Google, Okta or Microsoft), or click **Sign in with One-Time Code** and enter your work email. > 3. If you're using a code, check your inbox for **"Your Login Code and Link"** from **noreply@haystackteam.com**, and enter the 5-digit code. > > More detail: [Logging Into Your Workspace (Desktop)](https://support.haystackteam.com/en/logging-into-your-workspace-desktop-?hsLang=en) and [Using the Haystack Mobile App](https://support.haystackteam.com/en/using-the-haystack-mobile-app?hsLang=en). > > **Common questions** > > - **"It says my account doesn't exist."** Your company may not have added you yet, or used a different email. Reach out to your HR or IT team. > - **"I can't see a group, calendar or page."** Access is set by your company's admins and group owners. Ask them to add you. > - **"My code never shows up."** Wait 15 minutes and check spam. Still nothing? Ask your IT team to look at [Safelisting Emails from Haystack](https://support.haystackteam.com/en/safelisting-haystack-emails?hsLang=en). > > **Not sure who your admin is?** Your HR team is a great place to start. > > **Have more questions?** Reach out- we're happy to help. 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