--- title: File Size Upload Limits description: "Learn about direct upload limits for images, avatars, and files, and how to resolve \"File Too Large\" errors." --- [Skip to content](https://support.haystackteam.com/en/file-size-upload-limits#main-content) [![Logo (Black Text)-1.svg\]](https://support.haystackteam.com/hubfs/Logo%20(Black%20Text)-1.svg)](https://support.haystackteam.com/en?hsLang=en) Open main navigation Close main navigation - [Contact Support](https://support.haystackteam.com/en/customer-support-submit-a-ticket) [Contact Support](https://support.haystackteam.com/en/customer-support-submit-a-ticket?hsLang=en) Hi there, how can we help? - There are no suggestions because the search field is empty. 1. [Help Desk](https://support.haystackteam.com/en?hsLang=en) 2. [Troubleshooting](https://support.haystackteam.com/en/troubleshooting?hsLang=en) 3. [Other](https://support.haystackteam.com/en/troubleshooting?hsLang=en#other) # File Size Upload Limits ## Learn about direct upload limits for images, avatars, and files, and how to resolve "File Too Large" errors. At Haystack, we want your intranet to be a visual and engaging hub for your team. However, to ensure that pages load quickly for everyone—whether they are in the office or on a mobile device—we have established specific file size limits for direct uploads. This guide will help you understand those limits and provide quick workarounds if your content exceeds them.  --- ### Understanding the Limits Regardless of where you are in the Haystack platform, the general rule of thumb for a direct upload is **5MB**. | **Upload Type** | **Size Limit** | | --- | --- | | **Profile Avatars** | 5MB | | **Group Avatars** | 5MB | | **General Images** (Articles, Events, etc.) | 5MB | | **Editor File Uploads** | 5MB | **Note:** If you are embedding content from an external source using an embed link or an embed code (like a video from YouTube or a document from Google Drive), these limits do not apply, as the file is hosted elsewhere. --- ### Step-by-Step: Resolving "File Too Large" Errors If you receive an error message stating your file is too large to upload, follow these steps to get your content live: #### 1. For Images and Avatars (Compressing) High-resolution photos from modern smartphones are often larger than 5MB. You can reduce the size without losing visible quality: - **Use a Compression Tool:** Use free online tools (like TinyPNG or ILoveIMG) to shrink the file size. - **Export as "Web Safe":** If you are using Photoshop or Canva, choose the "Export for Web" option and select **JPG** or **PNG**. - **Resize Dimensions:** Often, an image is unnecessarily large (e.g., 5000px wide). Scaling the width down to 1200px–2000px will drastically reduce the file size. #### 2. For Documents and Inline Files (Embedding) If you need to share a large PDF, PowerPoint, or video that exceeds 5MB: - **Use an Integration:** Upload the file to your company’s cloud storage (Google Drive, SharePoint, or OneDrive). - **Copy the Link:** Ensure the sharing permissions are set correctly so your colleagues can view it. - **Embed in Haystack:** Use the **Embed** tool in the Haystack Editor to paste the link. This allows users to view or download the file without it taking up "local" space on the page. --- ### Best Practices - **JPG vs. PNG:** Use **JPG** for photographs to keep file sizes low. Use **PNG** only if you need a transparent background. - **Check Before You Upload:** Hover over your file on your computer to check its size. If it's over 5MB, compress it first to save time. - **External Hosting for Video:** We always recommend hosting videos on platforms like YouTube, Vimeo, or Loom and embedding them to ensure the best playback experience for your team. --- ### Still Need Help? If you've compressed your file and are still having trouble uploading, our team is here to help! - **Support Chat:** Click the chat bubble in the bottom right corner of this Help Desk page. - **Email Us:** Reach out to **support@haystackteam.com** and attach the file you are trying to upload so we can take a look. --- **Keywords:** troubleshooting, file size, upload limit, avatar, image compression, error, 5mb, embed, editor, file upload - [Haystack Basics](https://support.haystackteam.com/en/haystack-basics?hsLang=en#main-content) - [Profile](https://support.haystackteam.com/en/haystack-basics?hsLang=en#profile) - [Notifications](https://support.haystackteam.com/en/haystack-basics?hsLang=en#notifications) - [Mobile App](https://support.haystackteam.com/en/haystack-basics?hsLang=en#mobile-app) - [Workspace Navigation](https://support.haystackteam.com/en/haystack-basics?hsLang=en#workspace-navigation) - [Logging In](https://support.haystackteam.com/en/haystack-basics?hsLang=en#logging-in) - 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