Skip to content
Contact Support
  • There are no suggestions because the search field is empty.

Content Feedback Tool Overview 💬

The Content Feedback tool is an essential feature for internal communicators looking to measure sentiment and improve engagement. By enabling these options, you provide your employees with a direct line to share their thoughts on your updates.

 ðŸŽ¥ Want a video walkthrough? Check out the screen recording HERE.

More of a step-by-step learner? Check out our detailed instructions below with timestamps to the video as a reference.

1. How to enable feedback for new posts.

2. How to enable feedback for existing posts.

3. How to export feedback.

Enabling Feedback for New Posts 0:39

generated-image-at-00:00:39

  • Navigate to the story preview page after creating a new post.

  • Locate the engagement section.

  • Toggle the feedback option to 'On'.

    • An additional option for 'Feedback Comments' will appear; toggle this on or off as desired.

  • Publish the post to allow readers to provide feedback.

Enabling Feedback for Existing Posts 1:33

generated-image-at-00:01:33

  • Go to the test group and select 'Posts'.

  • Find the existing post you want to edit and click on the three dots.

  • Select 'Edit Post'.

  • On the story preview page, toggle the feedback option and feedback comments as needed.

  • Save the changes to update the post.

📌 Internal Note: Content feedback is not anonymous. When a user submits feedback or a comment, their identity is captured based on the account they are logged into. This information is pulled directly from the user's profile into your CSV exports, allowing administrators to see exactly who provided the feedback alongside their profile details (such as Department, Email, Manager, etc.).

Exporting Feedback Data 2:23

generated-image-at-00:02:23

  • Access the post where feedback has been collected.

  • Click on the three dots in the upper right corner and select 'Insights'.

  • On the left side, click on 'Feedback Responses'.

  • Choose the option to export feedback responses.

  • A CSV file will download, containing detailed feedback information.

 Example of how the content feedback looks whenxported:

💡By utilizing these insights, you can continuously refine your internal communication strategy to ensure your message isn't just sent, but truly understood by your team.

Keywords: Content Feedback, User Attribution, Internal Communications, Employee Engagement, Story Insights, Feedback Export, User Profile Data, Feedback Comments, Admin Console, Haystack Tutorials, Identified Feedback